Shipping policy

# Shipping & Delivery Policy

Last updated: October 22, 2026

At Modern Lamp Co., we want you to know what to expect when placing an order. This Shipping & Delivery Policy explains our shipping destinations, processing times, delivery estimates, tracking information, and what happens if an order is delayed.

1. Shipping Destinations

Modern Lamp Co. currently serves customers in the United States.

Shipping availability is determined by the delivery address entered at checkout. If we are unable to deliver to your address, this will be indicated during checkout.

2. Shipping Costs

We offer FREE Standard Shipping on eligible orders within the United States.

Standard shipping cost: $0.00
Minimum order value: None
Shipping destination: Eligible U.S. addresses

Any applicable taxes or other charges will be displayed during checkout before you complete your purchase.

3. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM Mountain Time (MT), Monday through Friday, excluding applicable public holidays.

Mountain Time follows the applicable seasonal clock changes:

Mountain Standard Time (MST, UTC−7)
Mountain Daylight Time (MDT, UTC−6)

Orders placed before 5:00 PM MT on a business day enter our processing schedule that day.

Orders placed at or after 5:00 PM MT, or on weekends or applicable public holidays, enter our processing schedule on the next business day.

The order cutoff determines when processing begins. It does not mean your order will be shipped the same day.

4. Order Processing Time

Our standard order processing time is:

3–5 business days

Processing includes order verification, preparation, packing, and handover arrangements.

You will receive an order confirmation after successfully placing your order.

Once your order has been dispatched, tracking information will be provided when available.

5. Shipping Transit Time

After dispatch, the estimated standard shipping transit time is:

7–10 business days

Transit times may vary depending on the shipping carrier, delivery location, and other transportation circumstances.

Delivery estimates are not guaranteed arrival dates.

6. Estimated Total Delivery Time

Our estimated delivery timeframe is:

Shipping stage	Estimated timeframe
Order processing	3–5 business days
Shipping transit	7–10 business days
Total estimated delivery	10–15 business days

The total estimate is calculated from the start of order processing through delivery.

For orders placed after the daily cutoff, on weekends, or on applicable public holidays, processing begins on the next business day.

Business days are Monday through Friday, excluding applicable public holidays.

7. Order Tracking

Once your order has been dispatched, we will provide available tracking information.

You can also visit our Track Your Order page:

https://modernlampco.com/apps/track123

Tracking updates depend on the shipping carrier and may take time to appear after dispatch.

If your tracking information has not yet updated, please check again later or contact our support team if you need assistance.

8. Multiple Shipments

In some circumstances, orders containing multiple items may be dispatched in separate packages.

If your order is split into multiple shipments, the packages may arrive at different times.

Tracking information will be provided for each shipment when available.

9. Delivery Delays

We work to fulfill orders within the stated processing timeframe and provide accurate delivery estimates.

However, delays can occasionally occur due to circumstances such as:

Carrier or transportation disruptions
Severe weather conditions
Public holidays
Customs or international transportation procedures, where applicable
Unexpected operational disruptions

If we are unable to ship your order within the applicable promised shipping timeframe, we will contact you and provide the delay notification, cancellation options, and refunds required under applicable U.S. law.

If your delivery is taking longer than expected, please contact us so we can investigate.

Nothing in this policy limits your legal rights concerning delayed, undelivered, or canceled orders.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at:

support@modernlampco.com

We will attempt to update the address before dispatch, where operationally possible.

Once a package has been handed over to the shipping carrier, address changes may no longer be possible.

We will assist with delivery issues where reasonably possible, without limiting any rights provided by applicable law.

11. Unsuccessful Delivery Attempts

A shipping carrier may be unable to complete delivery if:

The address is incomplete or incorrect
The delivery location is inaccessible
A required delivery arrangement cannot be completed
The package is not collected when collection is required

Depending on the carrier, the shipment may be subject to another delivery attempt, collection instructions, or return-to-sender procedures.

If your package is returned to the sender, please contact our support team so we can review the circumstances and available next steps.

Any applicable refunds or remedies will be handled according to our policies and applicable law.

12. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, we recommend checking the reported delivery location and available carrier information.

If you still cannot locate the package, contact us at:

support@modernlampco.com

Please include your order number and relevant tracking information.

We will investigate the shipment and determine an appropriate resolution, including replacement or refund where required.

13. Damaged Packages or Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs if available.

Do not install, connect, or use a lighting product that appears damaged or electrically unsafe.

We will review your case and arrange an appropriate remedy under our Returns & Refunds Policy and applicable consumer law.

14. Optional Shipping Protection

At checkout, you may be offered optional Shipping protection for an additional fee shown before you complete your purchase.

Shipping protection is an optional add-on offered by Modern Lamp Co. It is not a regulated insurance policy and is not underwritten by a third-party insurer.

If you add shipping protection, we will provide enhanced assistance for qualifying issues involving loss, damage, or theft while your order is in transit with the carrier, typically through replacement or refund of the affected goods after we review your claim.

To make a claim, contact support@modernlampco.com with your order number, a description of the issue, and any available tracking details or photographs.

Shipping protection does not replace or limit:

Our standard handling of lost, missing, damaged, defective, or undelivered orders described in this policy and our Returns & Refunds Policy
Mandatory consumer protections under applicable law
Your payment-dispute rights

Choosing not to add shipping protection does not mean we accept no liability for your order. Declining the add-on only means you will not receive the enhanced assistance described for that optional cover.

If your order is canceled or fully refunded before dispatch, any shipping-protection fee paid for that order will be refunded with the order.

15. International Fulfillment and Customs

Depending on the product and fulfillment arrangements, some orders may be shipped from international locations.

International transit procedures may therefore form part of the delivery process.

If any additional import-related charges are applicable to an order, we will provide the relevant information as required by applicable law. Free standard shipping refers to the shipping fee charged by Modern Lamp Co. and should not be interpreted as a blanket representation about all possible government-imposed charges.

If you have questions about shipping arrangements or possible import-related charges for a particular product, please contact us before ordering.

16. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel orders that have not yet been dispatched.

Once an order has shipped, cancellation may no longer be operationally possible, but you may be eligible to return the item after delivery under our Returns & Refunds Policy.

If we are unable to fulfill an order, we will arrange any refund due in accordance with applicable law.

17. Contact Information

For shipping questions, tracking assistance, delivery concerns, or order-related inquiries, please contact:

Modern Lamp Co.

Email: support@modernlampco.com

Website: https://modernlampco.com

Legal operator: Worldwide Apparel Group LLC

Business address:

2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States

This business address is not our product return address. Please refer to our Returns & Refunds Policy for the designated return location and instructions.