Frequently Asked Questions

Yes. Modern Lamp Co. offers free standard shipping on eligible orders within the United States, with no minimum order value.

There is no additional standard shipping charge for eligible orders.

Our estimated delivery timeframe is 10–15 business days, including both order processing and shipping transit.

• Order processing: 3–5 business days
• Shipping transit: 7–10 business days
• Total estimated delivery: 10–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery times are estimates rather than guaranteed arrival dates.

Once your order has shipped, available tracking information will be provided.

You can also use the Track Your Order page on our website to follow your shipment's progress.

Tracking updates may take some time to appear after dispatch.

Fulfillment locations may vary depending on the product and order. Some shipments may travel internationally before reaching their destination in the United States.

Please refer to the tracking information provided for your order.

Occasional delays may occur due to carrier operations, weather, holidays, or transportation disruptions.

If we cannot ship your order within the promised shipping timeframe, we will notify you and provide the cancellation and refund options required by applicable U.S. law.

If your delivery is taking longer than expected, contact us with your order number so we can investigate.

If you've entered an incorrect address, contact us as soon as possible at support@modernlampco.com.

We'll attempt to update the delivery details before the order is dispatched. Once an order has shipped, changes may no longer be possible.

We offer a 30-day return period for eligible items, starting from the date you receive your order.

For a standard change-of-mind return, products should be unused, uninstalled, and in their original condition, with all essential components and accessories included.

Please review our Returns & Refunds Policy for the complete conditions.

Pack your eligible return securely, including the relevant accessories and components, and send it to our designated return center.

We recommend including your order number and using a tracked shipping service.

Return address:

South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

You do not need to contact support just to obtain the return address.

For standard returns because you changed your mind, you are responsible for the direct return shipping costs.

Our return center is located in China, so international return shipping costs may vary considerably depending on the size, weight, and shipping provider.

For defective, damaged, or incorrectly supplied products, we will handle return costs in accordance with applicable consumer law.

Please contact us at support@modernlampco.com with your order number and a description of the problem.

Photos can help us investigate the issue more quickly.

If a lighting product appears electrically unsafe or damaged, do not install, connect, or continue using it.

Depending on the circumstances and applicable law, we may arrange an appropriate repair, replacement, or refund.

Once your return has been received and inspected, we will notify you of the refund outcome.

Approved refunds are processed promptly and in accordance with applicable law.

Refunds are processed back to the original payment method used for the order.

Your bank or payment provider may need additional time to display the refunded amount.

If you need to cancel an order, contact us as soon as possible.

If the order has not been dispatched, we'll attempt to stop shipment.

If it has already shipped, cancellation may no longer be possible, but you may qualify for a return after delivery.

Your rights concerning delayed or unshipped orders remain unaffected.

Start with the room and how you plan to use the light.

A table lamp can work well beside a sofa or bed. Floor lamps can add light to a reading area or an otherwise empty corner, while pendant and ceiling lights may provide more central illumination.

Check the product's dimensions, specifications, and installation requirements before ordering.

Electrical compatibility varies by product.

Before purchasing, check the individual product listing for its rated voltage, plug type, wiring requirements, and any other relevant electrical specifications.

Not every international lighting fixture is suitable for standard U.S. residential electrical systems.

If compatibility is unclear, contact us before ordering. Do not connect an incompatible fixture or assume that a plug adapter makes a product electrically compatible.

Installation requirements depend on the type of fixture.

Some lamps may simply need to be positioned and connected in accordance with their instructions. Other products, particularly hardwired wall or ceiling fixtures, may require professional installation.

Always follow the product instructions, applicable electrical codes, and safety requirements.

This depends on the specific product.

Please review the product description and included-components information to determine whether bulbs are supplied or need to be purchased separately.

Certification varies by product and model.

Where a product has a verified safety certification or listing, the relevant information should appear in its product specifications.

Do not assume that every fixture carries the same certification. Contact us before purchasing if you need clarification about a particular product.

Our intended U.S. checkout options include:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay

Availability of digital wallets may depend on your device, browser, or checkout configuration.

The payment methods actually available for your order are displayed at checkout.

All prices are displayed in U.S. Dollars (USD).

Applicable sales taxes and the final order total are displayed during checkout before you complete your purchase.

For product questions, delivery inquiries, returns, refunds, or general assistance, you can email:

support@modernlampco.com

You can also use the contact form on our Contact Us page.

For order-related questions, including your order number helps us locate the relevant details.