Refund policy

Last updated: October 22, 2026

At Modern Lamp Co., we want you to feel confident when shopping for lighting and home decor. If something isn't right with your order, the information below explains how returns, refunds, and order issues are handled.

1. Our 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard return, your item must:

  • Be unused, uninstalled, and in its original condition.
  • Include all original components, accessories, and hardware.
  • Be returned with its original packaging where reasonably possible.
  • Have proof of purchase, such as an order confirmation or order number.

Items that have been installed, altered, damaged through use, or are missing essential components may not qualify for a standard change-of-mind return.

These conditions do not restrict any rights you may have regarding defective, damaged, or incorrectly supplied products under applicable law.

2. How to Return an Item

To return an eligible item:

  1. Check that your return falls within the 30-day return period.
  2. Contact our customer support through the Contact page on modernlampco.com if you need assistance with the return process.
  3. Securely package the item, including all relevant accessories and components.
  4. Include your order number or other information that allows us to identify your return.
  5. Ship the parcel to the return address provided below.

We recommend using a tracked shipping service and retaining your shipping receipt until your return has been processed.

You do not need to contact customer support simply to obtain our return address. It is published below.

3. Return Address

Our designated return center is located in China.

Return address:

South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

Please package your return securely, particularly when returning fragile lighting products or items containing glass components.

This is our designated product return center, not the registered business address of our legal operator.

4. Return Shipping Costs

For standard returns because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the direct cost of return shipping.

Important: Our return center is located in China. International return shipping costs may be significant and depend on the parcel's dimensions, weight, destination, and the shipping service selected.

We recommend reviewing these potential costs before placing your order.

If an item is defective, damaged upon arrival, incorrectly supplied, or otherwise subject to a remedy under applicable consumer law, we will handle the matter separately and cover return shipping costs where required by law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, is defective, or you receive the wrong item, please contact our customer support as soon as reasonably possible.

Include your order number and a description of the issue. Photographs can help us understand the problem more quickly, but contacting us immediately or providing photographs is not a condition that removes your applicable legal rights.

For damaged or potentially unsafe electrical products, do not connect, install, or continue using the item.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, repair, or refund.

You will not be required to pay return shipping costs where the seller is legally responsible for those costs.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the refund outcome.

For eligible returns, we will issue the refund promptly in accordance with applicable law.

Refunds are processed back to the original payment method used for the order.

Your bank or payment provider may require additional time to reflect the refund in your account after it has been issued.

For ordinary change-of-mind returns, original shipping charges, if any, are generally non-refundable unless otherwise required by law or expressly agreed.

If we supplied an incorrect or defective item, any refund of applicable delivery charges will be handled in accordance with your legal rights.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible through our Contact page.

If your order has not yet been dispatched, we will attempt to stop the shipment and process the cancellation.

If the parcel has already been dispatched, cancellation may no longer be operationally possible. In that case, the applicable return process may be used after delivery.

If we cannot ship an order within the promised shipping period, we will inform you of the delay and provide the cancellation and refund options required under applicable U.S. law.

8. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact our customer support so we can investigate.

We may review the tracking information and contact the shipping provider to determine the parcel's status.

If your order cannot be delivered or has not been shipped as legally required, we will provide the applicable remedy, including a refund where required.

Nothing in this policy requires customers to wait indefinitely for an undelivered order or limits applicable payment-dispute rights.

If you purchased optional shipping protection at checkout, please also see the Shipping & Delivery Policy for how that add-on is handled. Declining shipping protection does not remove the remedies described in this section or your rights under applicable law.

9. Consumer Rights

This policy applies to purchases made through Modern Lamp Co. for the United States market.

Our 30-day return period is a voluntary commercial return policy. It does not replace or restrict mandatory protections available under applicable federal or state consumer law.

Certain consumer rights concerning defective, unsafe, misrepresented, or undelivered goods may apply independently of the standard return conditions above.

10. Contact and Business Information

Modern Lamp Co. is an online lighting and home decor store operated by Worldwide Apparel Group LLC.

Website: modernlampco.com

For questions about a return, refund, damaged product, or existing order, please use the customer-service options provided on our Contact page.

When contacting us about an existing purchase, please include your order number whenever possible.

Modern Lamp Co.
Lighting That Makes the Room.